Terms & Conditions

Last updated: 27 May 2026

 

Welcome to the website of Rising Damp Specialists Pty Ltd.

By using this website or submitting an enquiry through our contact form, you agree to these Terms and Conditions. Please read them carefully.

 

1. Who we are

This website is owned and operated by Rising Damp Specialists Pty Ltd, a company operating out of Gauteng, South Africa.

 

You can contact us at:

Email: admin@risingdampspecialists.co.za

 

2. Our services

Rising Damp Specialists Pty Ltd provides services related to:

• Rising damp
• Mould treatment
• Waterproofing
• Residential properties
• Commercial properties
• Industrial properties

 

We operate in Johannesburg and surrounding areas in Gauteng, South Africa.

 

3. Website information

The information on this website is provided for general information purposes only.

While we aim to keep the information accurate and up to date, we do not guarantee that all content on the website is complete, current, or suitable for every situation.

The information on this website should not be treated as a final diagnosis, quotation, or professional assessment of your property. A proper inspection may be required before we can confirm the cause of a problem or recommend the correct solution.

 

4. Contact form enquiries

When you submit a contact form, you agree that we may use the details you provide to contact you about your enquiry.

Submitting a contact form does not create a binding agreement between you and Rising Damp Specialists Pty Ltd. A formal agreement will only be created once we have provided a quotation or service confirmation and you have accepted it.

 

5. Quotations and pricing

Any pricing, estimates, or quotations provided by Rising Damp Specialists Pty Ltd are based on the information available at the time.

 

A quotation may change if:

• Additional work is required;
• The property condition is different from what was initially described;
• Materials, labour, or access requirements change;
• Hidden defects or additional damp, mould, or waterproofing issues are found;
• The scope of work is changed by the customer.

 

All final prices, payment terms, and service details will be confirmed in writing before work begins.

 

6. Customer responsibilities

 

To allow us to provide services safely and efficiently, customers may be required to:

• Provide accurate property and contact details;
• Give reasonable access to the property;
• Ensure that the work area is accessible and safe;
• Inform us of any known risks, hazards, or restrictions on site;
• Obtain any necessary permissions from landlords, body corporates, managing agents, or property owners where applicable.

 

Rising Damp Specialists Pty Ltd will not be responsible for delays caused by lack of access, incorrect information, unsafe site conditions, or failure to obtain required permissions.

 

7. Appointments and cancellations

Appointments are subject to availability and confirmation.

If you need to cancel or reschedule an appointment, please notify us as soon as possible.

We reserve the right to cancel or reschedule an appointment due to weather conditions, safety concerns, staff availability, access issues, or circumstances outside our reasonable control.

 

8. Workmanship and warranties

Any workmanship guarantee or warranty will depend on the specific service provided and will be confirmed in the written quotation, invoice, or service agreement.

 

A warranty may not apply where damage or recurring issues are caused by:

• Structural defects;
• Plumbing leaks;
• Roof leaks;
• Poor ventilation;
• Flooding or water ingress from external causes;
• Customer alterations after the work is completed;
• Failure to follow maintenance or aftercare instructions;
• Problems outside the agreed scope of work.

 

9. Mould and damp disclaimer

Damp and mould problems can have different causes, including water leaks, poor ventilation, rising damp, penetrating damp, condensation, or structural issues.

We will take reasonable care when assessing and treating the issue, but we cannot guarantee a permanent solution unless the root cause is properly identified and addressed.

Customers are responsible for following any recommended aftercare, ventilation, maintenance, or repair instructions.

 

10. Payments

Payment terms will be stated in the relevant quotation, invoice, or written agreement.

Where a deposit is required, work may only be scheduled once the deposit has been received.

Rising Damp Specialists Pty Ltd reserves the right to pause or withhold services where payment has not been made according to the agreed terms.

 

11. Limitation of liability

Rising Damp Specialists Pty Ltd will not be liable for any indirect, incidental, or consequential loss arising from the use of this website or our services, except where liability cannot legally be excluded.

Nothing in these Terms and Conditions is intended to limit any rights you may have under South African law.

 

12. Third-party links

This website may contain links to third-party websites or services.

These links are provided for convenience only. Rising Damp Specialists Pty Ltd is not responsible for the content, accuracy, privacy practices, or security of third-party websites.

 

13. Intellectual property

All content on this website, including text, images, branding, layout, and design, belongs to Rising Damp Specialists Pty Ltd or is used with permission.

You may not copy, reproduce, distribute, or use any website content without our written permission.

 

14. Privacy

Your use of this website is also subject to our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

 

15. Complaints and queries

If you have a question or complaint about our website or services, please contact us at:

admin@risingdampspecialists.co.za

We will do our best to respond within a reasonable time.

 

16. Changes to these Terms and Conditions

We may update these Terms and Conditions from time to time.

Any changes will be posted on this page with an updated “Last updated” date. Continued use of the website after changes are posted means that you accept the updated Terms and Conditions.

 

17. Governing law

These Terms and Conditions are governed by the laws of the Republic of South Africa.

Any disputes relating to this website or our services will be dealt with in accordance with South African law.